Prepare for a challenging discussion with a team member or stakeholder
Use structured preparation to approach a difficult conversation with confidence and empathy. This activity helps you achieve positive outcomes from challenging discussions.
Use structured preparation to approach a difficult conversation with confidence and empathy. This activity helps you achieve positive outcomes from challenging discussions.
Prepare for a difficult conversation:
1. Define the issue and desired outcome 2. Consider the other person's perspective 3. Plan your opening and key messages 4. Anticipate potential reactions 5. Identify common ground and solutions
Clarify what you want to achieve
Consider the other person's viewpoint
Prepare opening and main messages
A conversation plan with clear objectives, key messages, and strategies for different responses
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