Turn a brilliant but toxic top performer into reusable company knowledge by extracting and codifying their expertise with a simple 5×3 framework, eliminating dependence on a single person.
Founders often hire a high-performing specialist who later becomes a cultural liability. The real problem isn't the person's personality; it's the organization's reliance on knowledge that lives in a single head. When that person can't be let go without crippling the business, you must treat the situation as a capability gap and systematically capture their expertise.
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