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Activity

Conflict mediation skills

Practice mediating conflicts between team members

Develop skills for mediating conflicts between team members. This activity helps you transform destructive conflicts into opportunities for growth and understanding.

50 minutes
practice

Overview

Develop skills for mediating conflicts between team members. This activity helps you transform destructive conflicts into opportunities for growth and understanding.

Learning objectives

  • Learn mediation frameworks
  • Practice neutral facilitation
  • Build conflict resolution skills

Instructions

Practice conflict mediation:

1. Study mediation framework 2. Practice with role-play scenarios 3. Focus on interests, not positions 4. Guide toward mutual solutions 5. Create follow-up plans

Steps

1

Framework study

15 minutes

Learn mediation techniques

2

Role-play practice

25 minutes

Mediate practice conflicts

3

Debrief and learn

10 minutes

Extract lessons from practice

Pro tips

  • Remain neutral and unbiased
  • Focus on future solutions
  • Ensure both parties feel heard

Example outcome

Completed mediation practice with framework checklist and common scenario responses

Explore more resources

Check out the full stdlib collection for more frameworks, templates, and guides to accelerate your technical leadership journey.