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Start with the Customer and Work Backwards

Steve Jobs on customer-centric product strategy

Steve Jobs explains why you should start from customer needs rather than technology capabilities. Uses the example of killing the OpenDoc project - a technology without clear customer value. This principle became core to Amazon's 'working backwards' process and remains essential for product and engineering strategy.

Source: youtube.com
Duration: 5 min
#strategy#product#customer-focus#steve-jobs

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