Handling Incidents and Outages

Drawing from Server Density's real-world incident response strategy, this article reveals a comprehensive approach to managing technical crises that goes beyond mere firefighting. By detailing a structured process of preparation, response, and post-mortem, the piece offers engineering leaders a blueprint for transforming incidents from chaotic disruptions into opportunities for systemic improvement and organizational learning. The insights, inspired by aviation industry practices, provide a practical framework for building resilient teams that can effectively communicate, investigate, and prevent future service interruptions.