Why LFI is a tough sell – Surfing Complexity

In this insightful blog post, Lorin Hochstein explores why Learning from Incidents (LFI) struggles to gain traction in organizations, arguing that its true value lies in expanding collective system understanding beyond traditional root cause analysis. The post reveals two critical assumptions: that no single person fully comprehends a complex socio-technical system, and that deeper organizational knowledge leads to better future decision-making. By challenging the conventional approach to incident analysis, Hochstein provides engineering leaders a nuanced perspective on how learning can be a more powerful strategy than simply fixing isolated vulnerabilities.