Being too empathetic may hurt your ability to speak firmly and accurately when you share "bad" news, and apologizing for reasonable decisions can shift power dynamics.
Overview
This article discusses why constantly apologizing for decisions that are reasonable from a business perspective can unintentionally undermine a leader's authority and shift power dynamics. It offers guidance on balancing empathy with confidence to maintain credibility while communicating difficult news.
Key Takeaways
Who Would Benefit
Frameworks and Methodologies
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