From Ticked Off to Tactical: What to Say Next When You're Frustrated at Work

Overview
The article explains how leaders can respond constructively when they feel frustrated at work. It introduces the "Third Response" technique, which helps shift from immediate reaction to a tactical, solution-focused conversation.

Key Takeaways

• Recognize the physical and emotional signs of frustration before responding.
• Apply the "Third Response" steps: pause, reframe, and communicate purposefully.
• Avoid outbursts and passive avoidance, both of which can erode trust.
• Use specific language that acknowledges the issue while steering toward resolution.

Who Would Benefit

• Engineering managers dealing with high-pressure situations.
• Technical leads who need to model calm communication.
• Team members who want to improve conflict handling skills.
• Anyone in a leadership role facing frequent workplace frustration.

Frameworks and Methodologies

• The Third Response model (Pause → Reframe → Communicate).
• Basic principles of emotional intelligence in leadership.