How we structure our work and teams at Basecamp

Basecamp's organizational structure centers on a project-centric approach where multiple projects serve different purposes (website redesign, team strategy, client work), with each containing tasks, discussions, deliverables, and decisions in one structured place. Their transparency and accountability system uses visual tools like Hill Charts and Mission Control to track progress, providing detailed reports of actual work completed and enabling team members to see specific assignments and project access. Communication strategies emphasize centralization within the platform using Pings for direct messaging, keeping work conversations inside Basecamp rather than personal devices, and aggregating notifications in a single non-intrusive menu. Flexible team management allows project-specific access, individual home screens based on permissions, and quiet project following without full notifications. Engineering leaders will learn how controlled client collaboration keeps communications, approvals, and feedback centralized while allowing clients to interact via email within the platform. The overarching philosophy emphasizes simplicity, clarity, and comprehensive yet intuitive project management that scales without overwhelming teams.