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Activity

Conduct empathy interviews

Practice deep listening through structured empathy interviews with team members

Develop empathy and understanding through structured interviews with team members. This activity builds deeper connections and surfaces valuable insights about team dynamics.

60 minutes
practice

Overview

Develop empathy and understanding through structured interviews with team members. This activity builds deeper connections and surfaces valuable insights about team dynamics.

Learning objectives

  • Practice active listening techniques
  • Build deeper team member understanding
  • Uncover hidden challenges and opportunities

Instructions

Conduct empathy interviews:

1. Schedule 30-minute interviews with 2 team members 2. Prepare open-ended questions about their experience 3. Practice active listening without judgment 4. Take notes on emotions and underlying needs 5. Synthesize insights and patterns

Steps

1

Interview preparation

15 minutes

Develop questions and set context

2

Conduct interviews

30 minutes

Hold two 15-minute empathy interviews

3

Synthesis

15 minutes

Extract insights and patterns

Pro tips

  • Ask 'why' and 'how did that feel'
  • Avoid offering solutions during the interview
  • Focus on understanding, not fixing

Example outcome

Documented insights from 2 empathy interviews with actionable team support strategies

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