Dont ever page me. How we reduced alert fatigue during our busiest booking period

Overview
This article explains how the loveholidays engineering team identified and mitigated alert fatigue during the peak January booking period. By analyzing alert volume, adjusting paging policies, and improving monitoring thresholds, they reduced unnecessary noise for on-call engineers.

Key Takeaways

• High alert volume can overwhelm on-call staff and reduce response quality.
• Establish clear alert severity tiers and routing rules.
• Regularly review and tune monitoring thresholds based on traffic patterns.
• Communicate changes with the whole engineering organization to ensure adoption.

Who Would Benefit

• Engineering managers overseeing on-call rotations.
• Site reliability engineers responsible for alerting systems.
• Technical leaders looking to improve incident response efficiency.
• Product teams interested in reliable service delivery.

Frameworks and Methodologies

• Incident Management best practices.
• Alert fatigue reduction framework.
• Data-driven monitoring optimization.