Ask Questions, Repeat The Hard Parts, and Listen

In this leadership guide, Rands reveals a nuanced approach to decision-making that prioritizes developing team members' skills over simply solving problems. By methodically asking questions, repeating complex details, and truly listening, leaders can transform high-stakes decisions into powerful learning opportunities that empower their team to make increasingly confident choices. The core insight is that a leader's primary job is not to decide, but to teach team members how to decide, ultimately creating professionals who "do not need" their direct intervention.