Direct and empathetic approach to communicating difficult information as a leader
The article advises leaders to communicate bad news directly and empathetically, avoiding corporate tactics like deflecting responsibility or burying the message. Boz recommends a straightforward approach: 'Here is the change. Here is the negative impact. Here is why we still believe in it. Questions are welcome.' This framework helps leaders maintain trust and credibility when delivering unwelcome information to teams, stakeholders, or the broader organization.
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