Over 80 percent of workers in the US found that learning to handle Difficult Conversations lead to finding better solutions to their workplace challenges.
This course teaches you to resolve the challenges of our relationships with other people and earn their trust and respect. When we are able to engage truthfully and respectfully with the people around us we can improve our relationships with them and smooth out the inevitable bumps on the road.
As leaders, our careers are all about the people around us – ourselves, our team and our customers and so a people-focused mindset is the best way to help yourself succeed in leadership.
We prefer calling them “Core Skills” as they are core to any role, but especially to leadership positions. This course lays out how to learn those “Core Skills”, and how they can be successfully practiced with focus.
Pivot: Transitioning from an Individual Contributor to a Leadership Role
Live Now! – 45 minute course
This course focuses on the Pivot from being an individual contributor to adopting a leadership role. Expect to question your current skills, consider new ways to work, and understand how to guide a team towards success.
At the end of this course, you should understand the difference between responsibility and accountability, when and how to delegate, and how to distinguish between team success and individual achievements.
In the demanding world of leadership, productivity often becomes a challenge, especially for those making the transition from individual contributors to leaders. Leaders must adapt from a planned and scheduled work routine to a more flexible approach that demands prioritisation on a daily or even hourly basis. The shift can feel overwhelming, leading to stress and a feeling of being swamped with tasks.
However, this feeling isn’t a reflection of having too much to do; it’s about prioritising and figuring out what needs to be done when. In leadership, there’s always more work than time in the day, and having a backlog of work isn’t necessarily a problem. The real challenge is how to get the right things done in the right way at the right time.
Communication to others is an incredibly important part of leadership. You can have all the great ideas in the world, but if you can’t communicate them to other people then you won’t see the change you want to make happen.
Add into that communicating technical concepts to non-technical audiences and you can see how Communicating Efficiently and Effectively is one of our Core Leadership Skills.
Feedback is one of the most effective ways we make change in our team as leaders. Without giving feedback we don’t highlight the behaviours we want to encourage or discourage.
This course details what makes feedback actionable, and how to deliver it effectively. It focusses on the use of the SBIBI (Situation, Behaviour, Impact, Alternative Behaviour, Alternative Impact) model of giving feedback, but improves upon that by giving an add-on for feedback that applies to all models.
Influence is a super skill in leadership. It’s surprising how, the higher you rise in an organisation, the more your success depends on the work other people do instead of your own individual contributions.
This course teaches you how to influence people that are often outside of your own direct and indirect reports. They could be peers, other teams or even your own manager. Every one of these people will be influenced in different ways.
Conflict can be Unhealthy or Healthy. It’s easy to agree that if there’s too much Unhealthy Conflict in an organisation then new ideas and concepts don’t propagate, but it might be surprising to learn that with too little Healthy Conflict the same can also occur.
This course teaches you how to build a culture of Healthy Conflict in an organisation so we can allow people to discuss their ideas without fear.
Trust is an important concept in leadership. As a leader, you need to earn and spend the trust as effectively as possible. It allows us to encourage people to reduce their skepticism on new concepts and ideas, as well as build a culture of psychological safety.
Also, the move to working from home as well as hybrid and international environments, adds additional challenges to the building of trust in modern workplaces.
Our work is often full of difficult circumstances; challenging conversations with people, deadlines that are looming, business-shaking decisions to be made. Without proper training and preparation these situations can derail us from making progress to our goals.
Also, as leaders ourselves, how we can we hope to help those around us with their own stress if we cannot adequately handle our own?
No one succeeds without help. In fact, the further you progress in your career the more the people around you define your success. The problem with this is that, as we move up within our organisations, the number of peers within our company reduce. A natural consequence of hierarchies.
This course helps you to look outside of your immediate network for help and advice.
Emotional Intelligence is how you understand and influence emotions; both within yourself and other people.
Those course teaches you about Self Awareness (understanding yourself) going through Self-management (influencing yourself) and Social Awareness (understanding others) we finish at Relationship Management (influencing others).